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Shipping & Returns

Shipping Policy

Order processing times.   

     

To complete your order it usually takes 1-2 business days.
Your phone number must be provided at the checkout as we ship through the courier with tracking number.

Courier service accept parcels with indicated phone number only.                  

Once your order is completed you will receive e-mail with shipping and  tracking info.  This email communication will contain a tracking code and the name of the courier used to deliver your order. This tracking code should be quoted to the relevant courier concerning any issues encountered with delivery. A delivery attempt will be made where possible by the courier and a signature is required upon delivery. 

Please be aware that any parcels returned to us due to non-collection will be subject to additional postage charges for resending Products. Charges for deliveries are calculated individually for each order and are added at the checkout.

Deliveries are made during working days only.

Shipping.            

                                                                                                         

We are registered business in Ireland.
But we use drop shipping directly from the manufacturer's warehouse in Estonia, EU. 

We ship internationally. International shipping prices vary by territory/weight of the order and start just from 4,5 Euro.

See shipping choices by carrier in check-out.

Tracking number is provided for all shipments.

Delivery time.        

                                                                                                           

- Estonia, Latvia, Lithuania - 2-3 business days.                                           

- European Union - 4-6 business days.                                                         

- United Kingdom - 5-7 business days.                                                             

- United States of America - 7-10 business days.                                         

- Australia, New Zealand - 10-12 business days.                                             

- Everywhere else - 12-18 business days.
 

Please Note:

  • Delivery times are calculated based on the date the order is dispatched from the warehouse. 

  • During peak promotional periods, i.e., Black Friday Weekend and the Christmas Holiday Period, there may be some delays concerning delivery times. 

  • Deliveries are made during working days only - there are no weekend deliveries. 

Duties and taxes. 

                                                                               

International orders outside of EU do not include duties and taxes.

Fees will be charged automatically due upon receipt.

Return & Exchange Policy

If you wish to change an address or cancel an order, please send an email to info@hobbydo.eu within 6 hours of placing your order. Please be aware that we may not be able to cancel or amend orders during peak promotional periods.
 

We want you to be happy. If you wish to return your purchase for a refund, we accept returns  up to 30 days after delivery.
Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition.

Returns Procedure

Statutory Right of Withdrawal

  • When you purchase online at www.hobbydo.eu, you have a statutory right to a “cooling off” period. Customers have the right to return their order within 30 days from the day on which you acquire physical possession of the Products. To exercise your statutory right of return, please inform us of your decision to withdraw from this contract by contacting our Customer Service Team at info@hobbydo.eu. Unfortunately, we cannot accept any returns prior to being notified of this request. 

  • Products must be returned unused and in their original condition with all packaging and documentation. We recommend that customers get a “proof of return” from your shipping agent to guarantee the packages are safely returned to us. 

  • We will gladly offer a refund on any unwanted goods less the cost of sending the item to you when the items are returned to us within 30 days from date on which you acquire the products.

  • Refunds will be processed within seven (7) days of receiving your returned products, provided you have returned the products to us within 30 working days of acquiring same or we receive evidence from you that the products have been sent back. We will carry out such reimbursement using the same means of payment as you used for the initial transaction (e.g., Credit Card, Debit Card, PayPal, Google Pay).

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