If you're having trouble placing an order, please contact us immediately at [info@hobbydo.eu](mailto:info@hobbydo.eu) so we can assist you promptly.

To change or cancel your order, please contact us within 6 hours of placing it. If your order has already been processed and shipped, changes cannot be made, and you will need to follow our Return Policy.

An order confirmation receipt should appear in your inbox immediately after your order has been placed. Please make sure everything is correct before we ship the order. In case you cannot find confirmation email in your inbox and you use Gmail, please check Promotions or Social folder - sometimes emails end up there. Otherwise, please get in touch and we will be happy to look into this.