FAQ

Having trouble placing an order?

We're sorry you're having trouble placing an order. Please contact us immediately at [info@hobbydo.eu](mailto:info@hobbydo.eu) so we can assist you promptly.
How can I correct or cancel my order?

If you need to correct or cancel your order, please inform us within 6 hours of placing it. If the order has already been processed and dispatched, changes cannot be made, and you will need to follow our Return Policy.
When do I get order confirmation?

An order confirmation receipt should appear in your inbox immediately after your order has been placed. Please make sure everything is correct before we ship the order. In case you cannot find confirmation email in your inbox and you use Gmail, please check Promotions or Social folder - sometimes emails end up there. Otherwise, please get in touch and we will be happy to look into this.
What delivery options are available?

All orders are shipped from Estonia, EU, using a courier service with a tracking number. Shipping fees depend on the weight and destination country and will be displayed in your shopping cart during checkout. For more details, please click here.
How do I track my order?

Once your order is completed, you will receive an email with shipping and tracking information. This email will contain a tracking number and the name of the courier used to deliver your order.
What are the estimated delivery times for my order?

Delivery times vary based on your location: - Estonia, Latvia, Lithuania: 2-3 business days - European Union: 4-6 business days - United Kingdom: 5-7 business days - United States: 7-10 business days - Australia, New Zealand: 10-12 business days - Everywhere else: 12-18 business days Delivery times are calculated from the date the order is dispatched from our warehouse. Please note that during peak periods like Black Friday and Christmas, there may be delays. Deliveries are made on working days only, excluding weekends.
Which payment methods are available to me?

We accept most major forms of debit and credit cards. You can also pay with PayPal, Apple Pay or Google Pay.
Do I get payment confirmation?

Your payment confirmation will be emailed to you once the order has been placed.